Terms of service
OHLIVELEB
Terms & Conditions
This website is operated by OHLIVELEB. Throughout the site, the terms ‘we,’ ‘us,’ and ‘our’ refer
to OHLIVELEB. OHLIVELEB offers this website, including all information, tools, and services
available from this site to you, the user, conditioned upon your acceptance of all terms,
conditions, policies, and notices stated here.
General Use of the Site
By visiting our website and/or purchasing something from us, you engage in our ‘Service’ and
agree to be bound by the following Terms and Conditions (‘Terms of Service,’ ‘Terms’), including
any additional terms, conditions, and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including but not limited to browsers, vendors,
customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our site. By accessing or
using any part of the website, you agree to be bound by these Terms.
Article 1 - Definitions
Withdrawal period: The timeframe during which the consumer may exercise the right of
withdrawal.
Consumer: A natural person not acting in the course of a profession or business.
Business: A natural or legal person offering products and/or services remotely.
Distance contract: A contract concluded using remote means of communication.
Article 2 - Company Identity
Company name: OHLIVELEB
Website: ohliveleb.com
Address: Batroun, Lebanon
Email: support@ohliveleb.com
Article 3 - Applicability
These general terms and conditions apply to every offer from the business and every distance
contract and order between the business and the consumer.
Article 4 - The Offer
The offer includes a complete and accurate description of the offered products and/or services.
Images represent the products faithfully, although colors may vary. Obvious errors or mistakes in
the offer are not binding on the company.
OHLIVELEB Page 1Article 5 - The Contract
The contract is concluded when the consumer accepts the offer and meets the stated
requirements.
Article 6 - Cancellations
An order may be cancelled within 2 hours of purchase, provided that preparation, packing, or
delivery has not started. A cancellation is effective only after confirmation by OHLIVELEB.
Article 7 - Food Product Returns
Due to food-safety and product-integrity considerations, returns or exchanges for change of
mind are not accepted after delivery. This does not affect rights relating to products that are
defective, unsafe, damaged at delivery, or not as ordered.
Article 8 - Damaged, Incorrect, or Defective Products
Customers should notify OHLIVELEB within 24 hours of delivery and provide the order number, a
description of the issue, and clear photographs of the product, packaging, and batch label. Once
verified, OHLIVELEB will provide an appropriate replacement or refund for the affected item at no
additional cost.
Article 9 - Pricing
All prices include VAT unless otherwise stated.
Article 10 - Delivery
Orders will be processed and delivered according to the timeframe communicated at checkout or
in our Shipping and Order Information. Delays caused by events beyond our reasonable control
will be communicated when possible.
Article 11 - Complaints
Delivery-related claims concerning damaged, incorrect, or defective food products should be
reported within 24 hours of delivery. Other complaints should be submitted as soon as
reasonably possible. Nothing in these Terms limits mandatory consumer rights under applicable
law.
Article 12 - Contact Information
For questions, contact support@ohliveleb.com or visit ohliveleb.com.