Refund policy

OHLIVELEB

Return & Refund Policy

We take the quality and safety of our olive oil, honey, and other food products seriously. Please inspect your order promptly after delivery.

Food Product Returns

Due to the food nature of our products, OHLIVELEB does not accept returns or exchanges for change of mind once an order has been delivered. This protects the safety, quality, and integrity of every product we sell.

Damaged, Incorrect, or Defective Products

Please contact us within 24 hours of delivery if your order arrives:

• Damaged, broken, or leaking

• Different from the product or quantity ordered

• Defective, spoiled, or otherwise unfit at the time of delivery

Do not consume a product that appears damaged, spoiled, contaminated, or unsafe.

Information Required

Send your claim to support@ohliveleb.com and include:

• Your order number

• A clear description of the issue

• Clear photographs of the product and outer packaging

• A photograph of the batch or production label

• Your contact information

Claims submitted without sufficient evidence may take longer to assess.

Resolution

Once the issue is verified, OHLIVELEB will offer an appropriate replacement or a full refund for the

affected item at no additional cost.

Approved refunds will be issued to the original payment method. The time required for the credit to

appear depends on your bank or payment provider.

Returning an Affected Product

For food-safety reasons, do not send any product back unless instructed by OHLIVELEB. If collection or

return is required for a verified claim, OHLIVELEB will arrange it at no cost to the customer.

Exclusions

We cannot provide a refund or replacement where the problem results from improper storage, misuse,

accidental damage after delivery, or failure to follow the storage instructions shown on the label.

Your Legal Rights

Nothing in this policy limits any mandatory rights available to you under applicable consumer-protection

law.